Z Gallerie Gift Card
Z Gallerie Gift Card - To make an exchange online, please email customerservice@zgallerie.com and include your order number, the item to exchange and the reason for the exchange. Once the exchange is approved, you will have 7 days to return the product to us. All shipping costs will be the responsibility of the customer.
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Z Gallerie Gift Card
Z Gallerie is not responsible for missing packages. We recommend that items be returned via tracked postal service or with postal insurance. Furniture cannot be returned to any Z Gallery store. To arrange a return or exchange of delivered furniture, please call 424.999.4626. Charged furniture can be exchanged or returned within 14 days of receipt and a 25% restocking fee will be charged on all furniture returns.
Shipping charges and oversized charges are non-refundable. If an item arrives with a manufacturing defect or damage caused in transit, please contact customer service immediately at customerservice@zgallerie.com or 424.999.4626. We will attempt to repair the defect or damage. If this is not possible, we will arrange an exchange.
We will request photos to determine the best course of action. All claims must be made within 7 days of receipt. Z Gallerie reserves the right to refuse returns or exchanges on items that are not in new condition due to damage or misuse by the customer.
Returnable Merchandise
For more information on our furniture return policy for curbside, local and freight delivery, please call 424.999.4626 and speak with one of our sales professionals or customer service representatives during business hours. Custom furniture, custom art, custom window panels, and custom bedding are made just for you, so we do not accept cancellations, exchanges, or returns.
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Delivery time by supplier varies, your supplier has only provided you with an estimated delivery time. Issue? Let us help you. In the unlikely event that your stock or custom furniture arrives damaged or defective, please contact customer service immediately at customerservice@zgallerie.com or 424.999.4626 so we can help resolve your issue, may
to request photos to determine the best course of action (eg repair, spare parts or replacement). All claims must be made within 7 days of receipt. Z Gallerie makes every effort to ensure that goods arrive within the specified delivery times. If an unforeseen delay occurs, we will do our best to inform you in advance, but we will not provide monetary compensation for late delivery.
Shipping services are available in the United States and worldwide through International Checkout. All goods must be paid for in full prior to delivery. It is the customer's responsibility to check all items before signing the confirmation form. Shipping charges are non-refundable. Due to the uniqueness and raw material used in some of our products, the color, finish and batch of dye may vary from item to item.
Custom Furniture, Custom Art, Custom Window Panels, And Custom Bedding
Additionally, exposure to light and temperature changes can affect the condition of your goods over time. Customers are responsible for their space limitations. Please be aware of passageways that may cause delivery problems (eg stairs, corridors, doors, elevators, etc.). Items such as furniture, rugs, mirrors and artwork are in most cases large and heavy, and oversized fees may apply.
These charges are listed on the item page and are in addition to normal shipping and handling charges. Oversize fees are non-refundable. On occasion, our customers have requested to store their completed order from Z Gallery at our premises until they are able to accept delivery.
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While we can accommodate these short-term requests, please note that any order held by Z Gallery for more than 30 days is subject to a monthly storage fee of $150 and can only be held for a maximum of 90 days. After 90 days, Z Gallery will review abandoned items.
Z Gallerie reserves the right to resell items without refund. We cannot accept returns on items with prices ending in $0.X7 and $0.X8 as these products are final sale items. Please contact customer service at customerservice@zgallerie.com or 424.999.4626 so we can help resolve your issue.
Custom Furniture, Custom Art, Custom Window Panels, And Custom Bedding
If you would like to make an exchange or return, please email customerservice@zgallerie.com, include your order number, tell us the reason and which item you want in exchange, providing the SKU, product description and price of the new item. Once the exchange is approved, you will have 7 days to return the product to us.
Complete the required information on the return/exchange form found on the back of the original packaging receipt. Pack and seal your return securely in the original packaging if possible. Attach the completed return/exchange form. Packages must be returned prepaid. We recommend that you insure all packages.
Z Gallery cannot accept C.O.D. deliveries. Returns within 14 days of receipt are eligible for an exchange or refund. It will take 2-3 weeks from the date Z Gallery receives your return for your exchange or refund to be processed. Send your package to: Z GallerieAttn: Return Center1855 West 139th StreetGardena, CA 90249 Return refunds or exchanges will be processed when the item is received in our warehouse.
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Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Please allow up to 2-3 weeks for your refund or exchange to be processed. Refunds can be issued as a gift card or processed to the original payment method.
Important Disclaimers
Original payments made by cash or check are refunded by company check from our head office within 2-3 weeks of receiving the item in our warehouse. Please feel free to contact customer service at 424.999.4626 with any questions or concerns about your order. All international orders placed with Z Gallerie at www.zgallerie.com or by telephone, fax or other method are considered final at the time of dispatch from the Z Gallerie warehouse.
No refunds or exchanges. Z Gallerie does not service orders shipped outside of the United States. All Seller's warranties are void without exception. It is the buyer's responsibility to ensure that adequate insurance coverage is available to cover loss or damage for orders shipped outside the United States.
Credit card and PayPal refunds will only be credited to the credit card or account used for the original purchase. It will take 2-3 weeks from the date Z Gallery receives your return to credit your account. If you made a purchase by check or money order, you will be refunded within 2-3 weeks of receiving your return.
For orders purchased with a Z Gallery gift card, a new gift card will be issued for the value of the returned items. From us to you | 20% off your first order. Valid on regularly priced items only. ©2023 DirectBuy Home Improvement, Inc. DBA Z Gallerie, All Rights Reserved 424.999.4627e-sales@zgallerie.com Monday - Friday: 6:00 AM - 6:00 PM Saturday: 7:00 AM - 4:00 PM Sunday: 7:00 AM - 4:00 PM
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